Lenovo and ServiceNow announced an expanded multi-year strategic agreement to enable enterprises to reduce IT support costs, accelerate employee productivity, improve operational control, and strengthen governance through AI-native workflow automation. By combining Lenovo?s real-time device intelligence, digital workplace services, and device lifecycle management capabilities with the ServiceNow AI Platform, organizations can automate key workflows end to end across the device lifecycle, delivering more consistent and scalable operations with enhanced security, visibility, governance, and control across operations. At Knowledge 2026, Lenovo and ServiceNow are introducing a connected solution designed to simplify operations and enable more efficient, controlled, and scalable service delivery.
The solution combines real-time device intelligence through Lenovo?s xIQ Digital Workplace Platform built on ServiceNow, Lenovo device lifecycle management and device-as-a-service capabilities, Lenovo consulting, implementation, and end-to-end managed services, ServiceNow?s AI Control Tower, Workflow Data Fabric, Technology Provider Service Management, workflow orchestration, and enterprise-scale architecture, and Lenovo Workplace Service Operations Suite built on ServiceNow, a portfolio of apps that bring together operational visibility, lifecycle workflows, and safeguarded data management to simplify service delivery and scale automation. Lenovo's device intelligence platform analyzes data across a global footprint of enterprise endpoints?creating a continuous feedback loop between device performance, service operations, and business workflows. ServiceNow operationalizes that intelligence through AI-driven workflow automation, enabling organizations to orchestrate actions across systems, teams, and services.
Based on Lenovo?s internal testing, this approach enables up to 30% reduction in IT support costs by reducing ticket volumes through predictive issue detection and automated remediation, up to 50% faster employee onboarding and time to productivity by eliminating device-related onboarding delays, up to 30% improvement in employee experience through consistent, always-on service delivery, and up to 40% of IT issues resolved proactively before user impact through consistent, always-on service delivery. The collaboration expands Lenovo?s ability to deliver managed AI services for enterprise organizations from 5,000 to 50,000 employees. By combining Lenovo?s global delivery infrastructure with ServiceNow?s AI platform and ecosystem, enterprises can accelerate time to value while reducing the risk and cost associated with large-scale transformation programs. Organizations can standardize service delivery, improve performance, and scale AI operations without rebuilding systems market by market.
The collaboration launches across Australia, New Zealand, Hong Kong, Singapore, and Ireland, with continued global expansion planned. ServiceNow will support this with global partner management, multi-geo onboarding, and dedicated enablement resources. This enables multinational organizations to deploy a consistent operating model across regions while maintaining local flexibility and governance.
