August 11, 2025 To
BSE Limited | National Stock Exchange of | Metropolitan Stock Exchange of |
Phiroze Jeejeebhoy | India Limited | India Limited |
Towers, | Exchange Plaza, C-1, | Building A, Unit 205A, 2nd Floor, |
Dalal Street, | Block G, Bandra-Kurla Complex, | Piramal Agastya Corporate Park, |
Mumbai - 400 001 | Bandra (East), Mumbai - 400 051 | L.B.S Road, Kurla (West), |
Scrip Code: 535648 | Trading Symbol: JUSTDIAL | Mumbai - 400 070 |
Trading Symbol: JUSTDIAL |
Dear Sir / Madam,
Sub: Business Responsibility and Sustainability Report for the financial year 2024-25The Business Responsibility and Sustainability Report of the Company for the financial year 2024-25 is enclosed.
The said Report is also available on the Company's website at https://www.justdial.com/cms/investors/justdial-brsr-2024-25
This is for your information and records. Thanking you,
Yours truly,
For Just Dial Limited
MANAN YOGENDRA UDANI
Manan UdaniDigitally signed by MANAN YOGENDRA UDANI
Date: 2025.08.11 23:01:29
+05'30'
Company Secretary and Compliance Officer Encl: As aboveBusiness Responsibility & Sustainability Report SECTION A: GENERAL DISCLOSURES
-
Details of the listed entity
Corporate Identity Number (CIN) of the Listed Entity: L74140MH1993PLC150054
Name of the Listed Entity: Just Dial Limited
Year of incorporation: 1993
Registered office address: Palm Court, Building-M, 501 / B, 5thFloor, New Link Road, Beside Goregaon Sports Complex, Malad (West), Mumbai - 400 064
Corporate address: Palm Court, Building-M, 501 / B, 5thFloor, New Link Road, Beside Goregaon Sports Complex, Malad (West), Mumbai - 400 064
E-mail: investors@justdial.com
Telephone: +91-22-2888 4060
Website: https://www.justdial.com
Financial year for which reporting is being done: 2024-25
Name of the Stock Exchange(s) where shares are listed: BSE Limited, National Stock Exchange of India Limited
and Metropolitan Stock Exchange of India Limited
Paid-up Capital: `85,04,21,570/- as on March 31, 2025
Name and contact details (telephone, e-mail address) of the person who may be contacted in case of any queries on the BRSR report:
Reporting boundary - Are the disclosures under this report made on a standalone basis (i.e. only for the entity) or on a consolidated basis (i.e. for the entity and all the entities which form a part of its consolidated financial statements, taken together):
Mr. Manan Udani, Company Secretary and Compliance Officer, Tel: +91-22-2888 4060
E-mail id: manan.udani@justdial.com Standalone basis
Name of assessment or assurance provider: Not Applicable
Type of assessment of assurance obtained: Not Applicable
-
Products / services
Details of business activities (accounting for 90% of the turnover):
Sr.
No.
1.
Description of Main Activity
Description of Business Activity
Search Business
The Company provides local search services for businesses in India.
The Company's platforms enable discovery of products and services sold by various businesses in India.
% of Turnover of the entity
98.5
Products / Services sold by the entity (accounting for 90% of the entity's Turnover):
Sr.
No.
1.
Product / Service
NIC Code
Other information service activities 63999
n.e.c.
% of total Turnover contributed
98.5
-
Operations
Number of locations where plants and / or operations / offices of the entity are situated:
Locations
National International
Number of plants
0
0
Number of offices
60
0
Total
60
0
Markets served by the entity:
Number of locations:
Locations
National (No. of States) International (No. of Countries)
Number
36*
-
*Number of States and Union Territories served in financial year 2024-25.
What is the contribution of exports as a percentage of the total turnover of the entity? 0.3%
A brief on types of customers: Just Dial runs local search platforms through which users get connected with various businesses (primarily MSMEs). These small and medium businesses promote their business on Justdial by availing various types of paid listing services.
-
Employees
Details as at the end of financial year:
Sr.
Particulars
Total
Male
Female
Employees and workers (including differently abled):
No.
(A)
No. (B)
% (B / A)
No. (C)
% (C / A)
EMPLOYEES
1.
Permanent (D)
13,002
9,228
71
3,774
29
2.
Other than Permanent (E)
190
122
64
68
36
3.
Total employees (D + E)
13,192
9,350
71
3,842
29
WORKERS
4.
Permanent (F)
5.
Other than Permanent (G)
Nil
6.
Total workers (F + G)
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
Differently abled Employees and workers:
Sr.
No. Particulars
Total (A)
Male
Female
No. (B)
% (B / A)
No. (C)
% (C / A)
DIFFERENTLY ABLED EMPLOYEES
1.
2.
3.
Permanent (D)
Other than Permanent (E)
Total differently abled employees (D + E)
26
0
26
20
0
20
77
0
77
6
0
6
23
0
23
DIFFERENTLY ABLED WORKERS
4.
5.
6.
Permanent (F)
Other than permanent (G)
Total differently abled workers (F + G)
Not Applicable
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
Participation / Inclusion / Representation of women:
Particulars
Total (A)
No. and percentage of Females
Board of Directors 10
Key Management Personnel* 3
No. (B)
2
0
% (B / A)
20.0
0.0
*Key Managerial Personnel includes Managing Director & CEO, Chief Financial Officer and Company Secretary as defined under the Companies Act, 2013.
(Tu Curre
FY 2024-25
rnover rate nt Financial
n Year)
FY 2023-24
(Turnover rate in Previous Financial Year)
FY 2022-23
(Turnover rate in the year prior to Previous Financial Year)
Male
Female
Total
Male
Female
Total
Male
Female
Total
Permanent Employees*
Sales
63%
59%
62%
69%
68%
69%
69%
65%
68%
Voice Operations
77%
40%
60%
100%
69%
86%
89%
56%
73%
Other Functions
21%
30%
24%
34%
38%
35%
29%
34%
31%
Overall Employees
56%
51%
54%
64%
61%
63%
61%
57%
60%
Permanent Workers
Not Applicable
Turnover rate for permanent employees and workers:
i
*Employees with tenure of less than 6 months with the Company have been excluded.
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
-
Holding, Subsidiary and Associate Companies (including joint ventures)
(a) Names of holding / subsidiary / associate companies / joint ventures:
Sr. Name of the holding / subsidiary /
Indicate whether holding / subsidiary
No. associate companies / joint ventures (A) / associate / joint Venture
% of shares held by listed entity
1. Reliance Retail Ventures Limited
Holding
0
Does the entity indicated at column A, participate in the Business Responsibility initiatives of the listed entity?
(Yes / No)
No
Note: Pursuant to the application filed during the quarter ended March 31, 2024 by MYJD Private Limited, a wholly owned subsidiary of the Company, the name of MYJD Private Limited has been struck off from the Register of Companies and stands dissolved with effect from June 26, 2024.
-
CSR Details
(i) Whether CSR is applicable as per section 135 of Companies Act, 2013: Yes
Turnover - `11,419.3 million
Net worth - `38,049.7 million
- Transparency and Disclosures Compliances
Complaints / Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct:
Stakeholder group from whom complaint is received
Grievance Redressal Mechanism in Place (Yes / No)
(If Yes, then provide web-link for grievance redress policy)
Communities Yes
The Community members can send any concerns or grievances at the Company's following e-mail id: feedback@ justdial.com. The web-link for community members to enable them to share their feedback and suggestions is https://www.justdial.com/cms/investor-relations/contact-us
Investors Yes
(other than The Company has a designated email-id: shareholders) investors@justdial.com for shareholders and other
investors to raise their grievances.
Shareholder grievances are resolved by the Company through its Registrar and Share Transfer Agent (KFin Technologies Limited). https://www. justdial.com/cms/investor-relations/ grievance-redressal
FY 2023-24
Previous Financial Year
Number of complaints filed during the year
0
Number of complaints pending resolution at close of the year
0
Remarks
-
0
0
-
FY 2024-25
Current Financial Year
Number of complaints filed during the year
Number of complaints pending resolution at close of the year
Remarks
0
0
-
0
0
-
Number of
Number of
Remarks
Number of
Number of
Remarks
complaints
complaints
complaints
complaints
filed during
pending
filed during
pending
the year
resolution
the year
resolution
at close of
at close of
the year
the year
The Company has a designated e-mail-id:
investors@justdial.com for shareholders and other investors to raise their grievances.
Shareholder grievances are resolved by the Company through its Registrar and Share Transfer Agent (KFin Technologies Limited).
https://www. justdial.com/cms/investor-relations/ grievance-redressal
Employees and
Yes
2
2
- 11
2
-
workers
including an internal app, for the employees to raise their complaints / grievances. Employees can also use a dedicated e-mail address for escalation to senior management. The Whistle Blower Policy is available at https://justdial.com/cms/investors/justdial-whistle-
blower-policy
Customers
Yes
791
0
-
347
0
-
Customers can lodge complaints by e-mailing at grievanceofficer@justdial.com
Below is the link where all channels of communication are given:
https://www. justdial.com/cms/investor-relations/ grievance-redressal
FY 2024-25
Current Financial Year
FY 2023-24
Previous Financial Year
Stakeholder group from whom complaint is received
Grievance Redressal Mechanism in Place (Yes / No)
(If Yes, then provide web-link for grievance redress policy)
Shareholders Yes
0
0
-
0
0
-
The Company has established multiple channels,
Value Chain
Partners
Yes
0
0
-
0
0
-
The Partners can raise their grievances
Other
(please specify)
through multifold channels as mentioned on
https://www. justdial.com/cms/investor-relations/ grievance-redressal
Not Applicable
-
-
-
-
-
-
Overview of the entity's material responsible business conduct issues:
Indicate
Financial implications
Sr.
No.
1.
2.
3.
4.
Material issue identified
Data privacy and protection risks
Energy efficiency of operations
Disaster Preparedness and Management
Health, safety and employee well-being
whether risk or opportunity (R / O)
Risk
Risk
Risk
Risk
Rationale for identifying the risk / opportunity
The Company has massive database that contains information on millions of businesses which is critical for running its ad business.
Company on an ongoing basis collects relevant information from its users. Any breach of this data can impact the business and trust of its users.
Non-efficient use of energy can lead to operational risk and increased energy cost.
Calamities due to climatic changes, pandemics, unforeseen adverse conditions pose a risk to normal course of business operations and can cause human, infrastructural and other loss.
It has always been a crucial aspect of Company's initiatives to nurture a dynamic work environment, prioritise the health & well-being and provide a safe & dynamic environment for the employees.
In case of risk, approach to adapt or mitigate
The Company has adopted cutting edge technologies to protect its database from unauthorised and malicious crawlers. This includes implementation and invoking of site shield, DDOS protective layer, bot manager, IP reputation, DNS security, page integrity manager and several other custom rulesets.
The Company has benchmarked its security controls to global standards by adopting ISO 27001 security protocols, PCI DSS controls, Secure Code Review, periodic review of privacy policy and IT General Controls (ITGC). The Company follows the Information Security Management System framework (ISMS) for effective risk management and mitigation.
The Company, being a responsible corporate makes conscious efforts to reduce its energy consumption. The company ensures usage of energy efficient illumination fixtures, planned preventive maintenance schedule, regular monitoring of temperature inside the buildings and rationalisation of electricity and electrical equipment usage.
The company is fully equipped to react to any exigency situation. Mock drills are conducted, safety equipment's are kept at appropriate places and set of Standard Operating Procedures is followed to minimise the effects of any incident. The Company can readily shift to remote working in situation of Pandemics and thus mitigating operational risk.
The Company adheres to all central and state health guidelines. The Company ensures that health and safety protocols are followed. Adequate training on safety aspects is given to employees from time to time. Apart from this, the Company has several insurance coverages in place for its employees.
of the risk or opportunity (Indicate positive or negative implications)
Negative
Negative
Negative
Negative
Sr. Material issue
No. identified
Indicate whether risk or opportunity (R / O)
Rationale for identifying
the risk / opportunity In case of risk, approach to adapt or mitigate
Financial implications of the risk or opportunity
(Indicate positive or negative implications)
5.
Business
Ethics, Integrity and Transparency, Code of Conduct and Grievance Handling Mechanisms
Regulatory issues and compliance
Risk
Running
business building reputation
a
long term The Company's Corporate Governance philosophy Negative
requires rests on the core principles of transparency, of trust and accountability, ethical behaviour and integrity. It through has also instituted a governance framework that
ethical business practice, enables us to uphold best practices and chart transparency and our way forward. The Company continuously
6.
Risk
integrity. Any deviation endeavours to review, strengthen and upgrade
from these can pose a its systems and processes so as to bring in risk to business instability. transparency and efficiency in its business.
Regulatory compliance Compliance is one of the core principles of the Negative is an absolute necessity company's Corporate Governance Policy and key
to ensure the business part to our approach to operations management runs seamlessly and and business strategy. The Company has proper have no legal violations. systems to ensure effective control of compliance Compliance also instils with the provisions of all applicable laws and trust and confidence that such systems are adequate and operating among stakeholders effectively.
which is critical for the reputation of the Company.
SECTION B: MANAGEMENT AND PROCESS DISCLOSURESP1 Businesses should conduct and govern themselves with integrity, and in a manner that is ethical, transparent and accountable P2 Businesses should provide goods and services in a manner that is sustainable and safe
P3 Businesses should respect and promote the well-being of all employees, including those in their value chains P4 Businesses should respect the interests of and be responsive to all its stakeholders
P5 Businesses should respect and promote human rights
P6 Businesses should respect and make efforts to protect and restore the environment
P7 Businesses when engaging in influencing public and regulatory policy, should do so in a manner that is responsible and transparent P8 Businesses should promote inclusive growth and equitable development
P9 Businesses should engage with and provide value to their consumers in a responsible manner
Disclosure Questions
P1
P2
P3
P4
P5
P6
P7
P8
P9
Policy and management processes
1. a)
b)
Whether your entity's policy / policies
cover each principle and its core elements of the NGRBCs. (Yes / No)
Has the policy been approved by the Board? (Yes / No)
Web Link of the Policies, if available
Yes
Yes
Yes Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes Yes
Yes
Yes
Yes
Yes
Yes
c)
The Policies are available on:
(i) Website of the Company - https://www.justdial.com/cms/investor-relations/code-of-conduct and https://www.justdial.com/cms/investor-relations/policies
(ii) Company's Intranet portals (website, app) for internal access.
2.
3.
Whether the entity has translated the policy
into procedures. (Yes / No)
Do the enlisted policies extend to your value chain partners? (Yes / No)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
4. Name of the national and international codes The Company has framed policies that conform to different applicable statutes /
/ certifications / labels / standards (e.g. Forest guidelines / rules / policies, etc issued by Government of India from time to time. The Stewardship Council, Fairtrade, Rainforest Company follows various policies framed based on best in class industry practices and Alliance, Trustea) standards (e.g. SA 8000, statutory guidelines issued by the Government of India which includes ISO 27001:2013, OHSAS, ISO, BIS) adopted by your entity and PCI-DSS 4.0 and ITGC etc.
mapped to each principle.
Disclosure Questions
P1
P2
P3
P4
P5
P6
P7
P8
P9
5. Specific commitments, goals and targets set The Company is committed to adopt best industry wise ESG practices. It aims to act
by the entity with defined timelines, if any. diligently at all times and encourages its employees to report actual or suspected
6.
Performance of the entity against the specific violations of applicable laws and regulations and the Code of Conduct.
commitments, goals and targets along-with Respect for human rights is at the core of the Company's philosophy, ensuring inclusivity
reasons in case the same are not met.
and equal opportunities for everyone to contribute.
The Company has set commitments aligned with targets for community support and environmental sustainability. It remains steadfast in its commitment to achieving these goals.
Governance, leadership and oversight
Statement by director responsible for the Upholding the principles of Corporate Governance is a key aspect, ensuring
business responsibility report, highlighting transparency, integrity, and accountability in all its activities. The Company firmly ESG related challenges, targets and believes that integrating Environmental, Social, and Governance (ESG) principles into its achievements. operations is not just a choice but an essential responsibility. Embracing these principles allows the organisation to strengthen its resilience and foster a culture that proactively
manages risks. Ultimately, this approach safeguards the interests of all stakeholders associated with the Company.
Details of the highest authority responsible for Mr. Abhishek Bansal implementation and oversight of the Business Chief Financial Officer Responsibility policy(ies). Tel: +91-22-2888 4060
E-mail id: abhishek.bansal@justdial.com
Does the entity have a specified Committee of Yes the Board / Director responsible for decision
making on sustainability related
(Yes / No). If yes, provide details.
issues? Mr. V. S. S. Mani, Managing Director and CEO of the Company is responsible for decision making on sustainability related issues.
Details of Review of NGRBCs by the Company:
Indicate whether review was undertaken by Director / Committee of the Board /
Frequency
(Annually / Half yearly / Quarterly / Any other -
Subject for Review
Any other Committee
P1 P2 P3 P4 P5 P6 P7 P8 P9
please specify)
P1 P2 P3 P4 P5 P6 P7 P8 P9
Performance against above policies and follow up action
Compliance with statutory requirements of relevance to the principles, and, rectification of any non-compliances
Policies have been approved by the Board / Committee of the Board / Senior management of the Company or as required by extant regulations. Policies are reviewed at periodic intervals and necessary updates are made to the policies on need basis.
The Company ensures compliance with all the relevant laws.
Has the entity carried out independent assessment / evaluation of the working of its policies by an external agency? (Yes / No). If yes, provide name of the agency.
P1 P2 P3 P4 P5 P6 P7 P8 P9
The policies are evaluated internally.
If answer to question (1) above is "No" i.e. not all Principles are covered by a policy, reasons to be stated:
Questions
The entity does not consider the Principles material to its business (Yes / No)
The entity is not at a stage where it is in a position to formulate and implement the policies on specified principles (Yes / No)
The entity does not have the financial or / human and technical resources available for the task (Yes / No)
It is planned to be done in the next financial year (Yes / No)
Any other reason (please specify)
P1 P2 P3 P4 P5 P6 P7 P8 P9
Not Applicable
SECTION C: PRINCIPLE WISE PERFORMANCE DISCLOSURE PRINCIPLE 1 - Businesses should conduct and govern themselves with integrity, and in a manner that is ethical, transparent and accountableEssential Indicators
Percentage coverage by training and awareness programmes on any of the Principles during the financial year:
Segment
Total number
of training and Topics / principles covered under the training and its impact awareness
programmes held
Board of
Directors
Key Managerial Personnel
4
•
Presentations are made on various aspects of business such as operating
performance, treasury management, compliance management, recent trends in technology, internet sector, risk minimisation procedures, competitive landscape.
% age of persons in respective category covered by the awareness programmes
100
100
Presentations on various key regulatory updates.
Additionally regular strategy and sales meetings are conducted with senior management to discuss the Company's immediate and long terms goals and execution thereof.
Employees
other than BoD and KMPs
10*
•
•
•
•
•
•
•
•
•
•
100
Workers
Code of conduct
Whistle blower guidelines and awareness Information security awareness
POSH training
New hire induction training - policies and processes Leadership development program
Employee benefits and awareness Customer centricity
First time managers program Safety training (fire drills, etc)
Not Applicable
*Training / awareness programs for employees are conducted on regular intervals which are ongoing throughout the year in areas mentioned.
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
Details of fines / penalties / punishment / award / compounding fees / settlement amount paid in proceedings (by the entity or by directors / KMPs) with regulators / law enforcement agencies / judicial institutions, in the financial year, in the following format (Note: the entity shall make disclosures on the basis of materiality as specified in Regulation 30 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 and as disclosed on the entity's website):
Monetary
NGRBC
Principle
Name of the regulatory / enforcement Amount
agencies / judicial institutions
(In J)
Brief of the Case Has an appeal been
preferred? (Yes / No)
Penalty / Fine
Settlement Nil
Compounding Fee
Non-Monetary
NGRBC
Principle
Name of the regulatory / enforcement agencies / judicial institutions
Brief of the Case
Has an appeal been preferred? (Yes / No)
Imprisonment
Nil
Punishment
Note: Does not include penalties by regulators in the ordinary course of business.
Of the instances disclosed in Question 2 above, details of the Appeal / Revision preferred in cases where monetary or non-monetary action has been appealed.
Not Applicable
Does the entity have an anti-corruption or anti-bribery policy? If yes, provide details in brief and if available, provide a web-link to the policy.
The Company has a detailed Code of Conduct inclusive of the anti-corruption and anti-bribery policy mandates, that serves as a guiding principle for all employees, accessible internally via intranet systems for their awareness and adherences. Further, the Company has Whistle Blower Policy in place to report any genuine concerns associated with unethical business practices, including corruption and bribery. The Whistle Blower Policy is available on the Company website accessed at the following link: https://justdial.com/cms/investors/justdial-whistle-blower-policy
Directors
KMPs
Employees Workers
FY 2023-24
Previous Financial Year
Nil Nil Nil
Not Applicable
Number of Directors / KMPs / employees / workers against whom disciplinary action was taken by any law enforcement agency for the charges of bribery / corruption:
FY 2024-25
Current Financial Year
Nil
Nil
Nil
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
Details of complaints with regard to conflict of interest:
FY 2024-25
Current Financial Year
FY 2023-24
Previous Financial Year
Number
Remarks
Number
Remarks
Number of complaints received in relation to issues of
Conflict of Interest of the Directors
0
NA
0
NA
Number of complaints received in relation to issues of Conflict of Interest of the KMPs
0
NA
0
NA
Provide details of any corrective action taken or underway on issues related to fines / penalties / action taken by regulators / law enforcement agencies / judicial institutions, on cases of corruption and conflicts of interest.
No cases of corruption and conflicts of interest reported.
Number of days of accounts payables ((Accounts payable *365) / Cost of goods / services procured) in the following format:
Number of days of accounts payables
Openness of business
FY 2023-24
31
FY 2024-25
Current Financial Year
Previous Financial Year
32
FY 2024-25 Current Financial Year |
NA |
NA |
NA |
NA |
NA |
NA |
0.51% |
NA |
NA |
NA |
Provide details of concentration of purchases and sales with trading houses, dealers, and related parties along-with loans and advances & investments, with related parties, in the following format:
Parameters | Metrics | FY 2023-24 Previous Financial Year | ||||
Concentration | a) | Purchases from trading houses as % of total purchases | NA | |||
of Purchases | b) | Number of trading houses where purchases are made from | NA | |||
c) | Purchases from top 10 trading houses as % of total purchases from trading houses | NA | ||||
Concentration | a) | Sales to dealers / distributors as % of total sales | NA | |||
of Sales | b) | Number of dealers / distributors to whom sales are made | NA | |||
c) | Sales to top 10 dealers / distributors as % of total sales to dealers / distributors | NA | ||||
Share of RPTs in | a) | Purchases (Purchases with related parties / Total Purchases | 0.0% | |||
b) | Sales (Sales to related parties / Total Sales) | 0.0% | ||||
c) | Loans & advances (Loans & advances given to related parties / Total loans & advances) | 0.1% | ||||
d) | Investments (Investments in related parties / Total Investments made) | 0.0% | ||||
Note: 0.0% denotes that respective values are not significant.
PRINCIPLE 2 - Businesses should provide goods and services in a manner that is sustainable and safeEssential Indicators
Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve the environmental and social impacts of product and processes to total R&D and capex investments made by the entity, respectively.
Considering the Company's nature of business, R&D outlay and capital expenditure were primarily towards investments in information technology. Accordingly, investments were made by way of addition to capital assets in the form of IT infrastructure like equipment, software and communication networks to give impetus to the Company's digital initiatives.
a) Does the entity have procedures in place for sustainable sourcing? (Yes / No)
The Company, being in the business of information service activity, does not require much material input. However, as a responsible corporate, the Company endeavours to reduce the environmental impact of its operations by using LED Lights at office spaces, rationalisation of usage of electricity and electrical equipment - air-conditioning system, office illumination, beverage dispensers, desktops, regular monitoring of temperature inside the buildings and controlling the air-conditioning system, planned preventive maintenance schedule for electromechanical equipment and usage of energy efficient illumination fixtures.
b) If yes, what percentage of inputs were sourced sustainably?
Not Applicable
Describe the processes in place to safely reclaim your products for reusing, recycling and disposing at the end of life, for (a) Plastics (including packaging) (b) E-waste (c) Hazardous waste and (d) other waste.
The Company is in service industry, hence, recycling of the products is not applicable for the Company's services.
Whether Extended Producer Responsibility (EPR) is applicable to the entity's activities (Yes / No). If yes, whether the waste collection plan is in line with the Extended Producer Responsibility (EPR) plan submitted to Pollution Control Boards? If not, provide steps taken to address the same.
Not Applicable
PRINCIPLE 3 - Businesses should respect and promote the well-being of all employees, including those in their value chainsEssential Indicators
a) Details of measures for the well-being of employees:
% of employees covered by
Category
Total (A)
Health insurance Accident insurance Maternity Benefits
Paternity Benefits
Day Care facilities
Number
(B) % (B / A)
Number (C)
% (C / A)
Number (D)
% (D / A)
Number (E)
% (E / A)
Number (F)
% (F / A)
Male
9,228
9,228
100
9,228
100
NA
NA
9,228
100
Female
3,774
3,774
100
3,774
100
3,774
100
NA
NA
Total
13,002
13,002
100
13,002
100
3,774
100
9,228
100
Other than Permanent employees
Permanent employees
Please refer to Note below
Male
122
104
85
104
85
NA
NA
36
30
-
-
Female
68
39
57
39
57
39
57
NA
NA
-
-
Total
190
143
75
143
75
39
57
36
30
-
-
Note: The Company has tied up with day care facilities around its offices and offers the facility to employees who show interest in availing services.
Details of measures for the well-being of workers:
% of workers covered by
Category
Total (A)
Health insurance Accident insurance Maternity Benefits
Paternity Benefits
Day Care facilities
Number
(B) % (B / A)
Number (C)
% (C / A)
Number (D)
% (D / A)
Number (E)
% (E / A)
Number (F)
% (F / A)
Male Female Total
Permanent workers
Not Applicable
Other than Permanent workers
Male
Female
Total
Not Applicable
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
Spending on measures towards well-being of employees and workers (including permanent and other than permanent) in the following format:
Cost incurred on well being measures as a % of total revenue of the Company
FY 2024-25
Current Financial Year
0.8%
FY 2023-24
Previous Financial Year
0.9%
Note: Employee salary / wages paid during the Maternity and Paternity leave period are included. All expenditures pertaining to staff welfare such as employee insurances, benefits, reimbursements, etc. are included. Regular salaries / wages are excluded.
Benefits
PF
Gratuity ESI
Others - please specify
-
Details of retirement benefits, for Current Financial Year and Previous Financial Year.
FY 2024-25
Current Financial Year
FY 2023-24
Previous Financial Year
No. of employees
No. of workers
Deducted and
No. of employees No. of workers Deducted and covered as a % of covered as a % deposited with total employees of total workers the authority
(Y / N / NA)
91 NA Yes
100 NA NA
50 NA Yes
covered as a % of
covered as a %
deposited with
total employees
of total workers
the authority
(Y / N / NA)
92
NA
Yes
100
NA
NA
52
NA
Yes
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
Accessibility of workplaces
Are the premises / offices of the entity accessible to differently abled employees and workers, as per the requirements of the Rights of Persons with Disabilities Act, 2016? If not, whether any steps are being taken by the entity in this regard.
Yes, there is every endeavour to ensure all requirements of any differently abled person working at any of the offices is completely provided for and met.
Does the entity have an equal opportunity policy as per the Rights of Persons with Disabilities Act, 2016? If so, provide a web-link to the policy.
All employees and those eligible are provided with equal opportunities. The Company is committed to fostering an inclusive work culture free from any type of discrimination. The policy in this regard is made available for the employees on the Company's Intranet.
Return to work and Retention rates of permanent employees and workers that took parental leave.
Gender
Permanent
Return to work rate
employees
Retention rate
Permanent workers
Return to work rate Retention rate
Male
100%
61%
Female
80%
63%
Not Applicable
Total
93%
62%
Is there a mechanism available to receive and redress grievances for the following categories of employees and worker? If yes, give details of the mechanism in brief.
Yes / No (If Yes, then give details of the mechanism in brief)
Permanent Workers
Other than Permanent Workers Permanent Employees
Other than Permanent Employees
Not Applicable
Yes, the Company has established formal communication channels for employees to lodge their grievances or complaints. This is facilitated through the employee self-service application, accessible to all employees of the organisation. The application enables employees to conveniently post or report grievances or complaints anytime and from anywhere which reaches the concerned grievance redressal group for investigation and resolution.
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
FY 2023-24
Previous Financial Year
Total employees
/ workers in respective category (C)
No. of employees
/ workers in respective category, who are part of association(s) or
Union (D)
% (D / C)
Category
Total Permanent Employees
Male Female
Total Permanent Workers
Male Female
12,834
9,081
3,753
0
0
0
0.00
0.00
0.00
Not Applicable
Membership of employees and worker in association(s) or Unions recognised by the listed entity:
FY 2024-25
Current Financial Year
Total employees
/ workers in respective category (A)
13,002
9,228
3,774
No. of employees
% (B / A)
/ workers in
respective
category, who
are part of
association(s) or
Union (B)
0
0.00
0
0.00
0
0.00
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
FY 2024-25
Current Financial Year
FY 2023-24
Previous Financial Year
Category
On Health and safety measures
On Skill upgradation*
Total (D)
On Health and safety measures
On Skill upgradation*
No. (B) % (B / A) No. (C)
% (C / A)
Employees
No. (E) % (E / D) No. (F) % (F / D)
Workers
Male
Female
Total
Not Applicable
Total (A)
Details of training given to employees and workers:
Male
9,350
9,350
100
8,942
96
9,181
9,181
100
9,014
98
Female
3,842
3,842
100
3,744
97
3,788
3,788
100
3,711
98
Total
13,192
13,192
100
12,686
96
12,969
12,969
100
12,725
98
*Certain employees who joined in the last month of the financial year and had partially completed their training journey till March 31 of the respective years are not covered in the above table.
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
Details of performance and career development reviews of employees and workers:
Category
FY 2023-24
Previous Financial Year
Total (C) No. (D)
% (D / C)
FY 2024-25
Current Financial Year
Total (A)
No. (B)
% (B / A)
Employees
Male Female
Total
9,350
100
9,181
9,181
100
3,842
100
3,788
3,788
100
13,192 100 12,969 12,969 100
9,350
3,842
13,192
Workers
Male
Female
Not Applicable
Total
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
Health and safety management system:
Whether an occupational health and safety management system has been implemented by the entity? (Yes / No). If yes, the coverage such system?
The Company regularly emphasises on safety protocols to be followed by all its employees at workplace and even outside during official / work visit.
What are the processes used to identify work-related hazards and assess risks on a routine and non-routine basis by the entity?
The Company provides information services and hence there aren't any significant work related hazards. However, the Company undertakes regular audit pertaining to overall safety at its workplace.
Whether you have processes for workers to report the work related hazards and to remove themselves from such risks. (Y / N)
Not applicable, since the Company does not have any workers.
Do the employees / worker of the entity have access to non-occupational medical and healthcare services? (Yes / No)
Yes, all employees of the Company are covered via adequate medical and personal accident insurance policies.
Details of safety related incidents, in the following format:
Safety Incident / Number
Category*
FY 2024-25
Current Financial Year
FY 2023-24
Previous Financial Year
Lost Time Injury Frequency Rate (LTIFR) (per one million-person
hours worked)
Employees
Nil
Nil
Workers NA NA
Total recordable work-related injuries
Employees
Nil
Nil
Workers
NA
NA
No. of fatalities
Employees
Nil
Nil
Workers
NA
NA
High consequence work-related injury or ill-health (excluding
fatalities)
Employees
Nil
Nil
Workers NA NA
*Including in the contract workforce
Describe the measures taken by the entity to ensure a safe and healthy workplace.
The Company has taken various steps to ensure proper safety at the workplace. Some of them are enumerated below:
Fire Drills are conducted at regular intervals
CCTV cameras are installed and monitored
Fire extinguishers are kept at strategic locations and are refilled timely
Security staff is deployed at entry / exit points
Pest control measures are undertaken regularly
Smoke detectors and fire alarm systems are installed
Safety protocols are regularly communicated to all employees
FY 2024-25
Current Financial Year
FY 2023-24
Previous Financial Year
Filed during
the year
Pending resolution at the end of year
Remarks
Working
Conditions
0
0
-
Health &
Safety
0
0
-
Number of Complaints on the following made by employees and workers:
Filed during
Pending resolution
Remarks
the year
at the end of year
0
0
-
0
0
-
Assessments for the year:
Health and safety practices Working Conditions
% of your plants and offices that were assessed (by entity or statutory authorities or third parties)
100
100
Note: The offices are assessed by the Company or its internal auditors, as deemed appropriate. No external assessments were undertaken.
Provide details of any corrective action taken or underway to address safety-related incidents (if any) and on significant risks / concerns arising from assessments of health & safety practices and working conditions.
There were no such incidences requiring corrective action.
PRINCIPLE 4 - Businesses should respect the interests of and be responsive to all its stakeholdersEssential Indicators
Describe the processes for identifying key stakeholder groups of the entity.
Key Stakeholder groups are identified based on their materiality to the Company's business operations along with the impact of their association with the Company. The stakeholders are our users, customers, employees, vendors / suppliers, communities and government & regulatory authorities.
List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group.
Stakeholder Group
Whether identified as Vulnerable & Marginalised Group (Yes / No)
No
Channels of communication (Email, SMS, Newspaper, Pamphlets, Advertisement, Community Meetings, Notice Board, Website), Other
SMS, E-mails, WhatsApp, Website, Mobile site & apps, feedback mechanisms via online portal, surveys.
Frequency of
engagement (Annually / Purpose and scope of engagement
Half yearly / Quarterly / including key topics and concerns
others - please specify) raised during such engagement
Ongoing, Need Based
Users
•
Customers No E-mails, incoming calls, sales tickets,
meetings and Website / app
To help users find sellers for
various products & services pan India
Ongoing, Need Based • To acquire new customers
and provide services to existing ones
Stakeholder Group
Employees
Vendors / Suppliers
Investors
Communities
Government & Regulatory Authorities
Whether identified as Vulnerable & Marginalised Group (Yes / No)
Yes
No
No
No No
Channels of communication (Email, SMS, Newspaper, Pamphlets, Advertisement, Community Meetings, Notice Board, Website), Other
E-mails, SMS, WhatsApp, online meetings, surveys, online feedback, letters, website, internal portals, and employee app
E-mails, meetings and website
Stock exchange intimations, Newspapers, Media releases, Investor presentations, emails, SMS / WhatsApp support, Website, Annual Report, NSE Electronic Application Processing System (NEAPS), BSE Listing Centre, MYLISTING Portal, SEBI Complaints Redress System (SCORES), Investor / Analysts Meets, etc.
CSR Activities, E-mail, calls, direct contact
Uploading on the website / portal, E-mail and filings
Frequency of engagement (Annually / Half yearly / Quarterly / others - please specify)
Ongoing, Need Based
Ongoing, Need Based
Quarterly / Need Based
Ongoing, Need Based
Need based including calendar based compliances - quarterly, half-yearly, annually etc.
Purpose and scope of engagement including key topics and concerns raised during such engagement
To keep employees informed about the organisation's plans and procedures
To understand employee needs and opinions
To uphold Employee Safety and Wellbeing
To procure products and services required for Company's operations.
To understand the issues of investors
To make them aware about the growth of the Company.
Community welfare activities
Employment opportunities
To ensure compliance as well as seek approval wherever necessary
Essential Indicators
Employees and workers who have been provided training on human rights issues and policy(ies) of the entity, in the following format:
Category
Total (C)
FY 2023-24
Previous Financial Year
No. of employees / workers covered (D)
% (D / C)
FY 2024-25
Current Financial Year
Total (A)
No. of employees / workers covered (B)
% (B / A)
13,002
190
13,192
Employees
Permanent
13,002
100
12,834
12,834
100
Other than permanent
190
100
135
135
100
Total Employees
13,192
100
12,969
12,969
100
Workers
Permanent
Other than permanent
Total Workers
Not Applicable
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
Details of minimum wages paid to employees and workers, in the following format:
Category
FY 2023-24
Previous Financial Year
Equal to More than
Total (D)
Minimum Wage
Minimum Wage
No. (E) % (E / D) No. (F) % (F / D)
FY 2024-25
Current Financial Year
Total (A)
Equal to Minimum Wage
More than Minimum Wage
No. (B)
% (B / A)
No. (C)
% (C / A)
13,002
9,228
3,774
Employees
Permanent
507
4
12,495
96
12,834
407
3
12,427
97
Male
232
3
8,996
97
9,081
220
2
8,861
98
Female
275
7
3,499
93
3,753
187
5
3,566
95
Other than Permanent
Male
Female
Not Applicable
Workers
Permanent Male Female
Other than Permanent
Male
Not Applicable
Female
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
Male
Female
Board of Directors (BoD)*Key Managerial Personnel^
Employees other than BoD and KMP$
Workers
Not Applicable
Details of remuneration / salary / wages, in the following format:
Number
Median remuneration / salary / wages of respective category
Number
Median remuneration / salary / wages of respective category
1
3,00,00,000
0
-
2
2,61,13,524
0
-
9,225
3,39,600
3,774
2,98,575
*Does not include commission and sitting fees paid to Non-Executive Directors. Remuneration is paid to Mr. V.S.S Mani, Executive Director of the Company.
^Does not include director designated as Key Managerial Personnel.
$Remuneration calculated by annualising total monthly Cost to Company for respective employees.
Note: The Company does not have any workers as defined in the guidance note on BRSR issued by SEBI.
b) Gross wages paid to females as % of total wages paid by the entity
Gross wages paid to females as % of total wages
FY 2024-25
Current Financial Year
24.2%
FY 2023-24
Previous Financial Year
24.2%
Do you have a focal point (Individual / Committee) responsible for addressing human rights impacts or issues caused or contributed to by the business? (Yes / No)
Yes
Describe the internal mechanisms in place to redress grievances related to human rights issues.
The Company has established formal communication channels through an Employee Self-Service (ESS) application, enabling employees to lodge grievances or complaints, including those related to human rights. The ESS application is accessible to all employees and allows real-time submission of concerns from anywhere, ensuring prompt redressal.
FY 2023-24
Previous Financial Year
Number of Complaints on the following made by employees and workers:
Sexual Harassment
Discrimination at workplace
Child Labour
Forced Labour / Involuntary Labour
Wages
Other human
Rights related issues
FY 2024-25
Current Financial Year
Filed during
Pending resolution
Remarks
the year
at the end of year
2
0
-
0
0
-
0
0
-
0
0
-
0
0
-
0
0
-
Filed during the year
Pending resolution at the end of year
Remarks
0
0
-
0
0
-
0
0
-
0
0
-
0
0
-
0
0
-
Complaints filed under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013.
FY 2024-25
Current Financial Year
FY 2023-24
Previous Financial Year
Total Complaints reported under Sexual Harassment on of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 (POSH)
2
0
Complaints on POSH as a % of female employees / workers
0.05%
NA
Complaints on POSH upheld
2
NA
Mechanisms to prevent adverse consequences to the complainant in discrimination and harassment cases.
The Company's policies safeguard employees from unfair practices such as retaliation, intimidation, or misuse of authority, ensuring their right to perform duties without unlawful interference. Grievance redressal mechanisms, including the Employee Self-Service app, maintain strict confidentiality throughout the process. All personnel involved in handling complaints are trained to uphold discretion, fostering a safe and non-discriminatory environment that encourages employees to report concerns without fear of adverse consequences.
Do human rights requirements form part of your business agreements and contracts? (Yes / No)
Yes, human rights requirements form a part of the Company's business agreements and contracts as and where relevant.
Assessments for the year:
% of your plants and offices that were assessed (by entity or statutory authorities or third parties)
Child labour
100
Forced / involuntary labour
100
Sexual harassment
100
Discrimination at workplace
100
Wages
100
Others - please specify
-
Note: The offices are assessed by the Company or its internal auditors, as deemed appropriate. No external assessments were undertaken.
Provide details of any corrective actions taken or underway to address significant risks / concerns arising from the assessments at Question 10 above.
Not Applicable
PRINCIPLE 6 - Businesses should respect and make efforts to protect and restore the environmentEssential Indicators
Details of total energy consumption (in Joules or multiples) and energy intensity, in the following format:
Parameter
Unit
FY 2024-25
Current Financial Year
FY 2023-24
Previous Financial Year
From renewable sources
Total electricity consumption (A)
NA
NA
NA
Total fuel consumption (B)
NA
NA
NA
Energy consumption through other sources (C)
NA
NA
NA
Total energy consumed from renewable sources (A+B+C)
NA
NA
NA
From non-renewable sources
NA
NA
NA
Total electricity consumption (D)
Megajoule
3,22,71,815
3,23,93,250
Total fuel consumption (E)
Megajoule
1,76,005
1,43,593
Energy consumption through other sources (F)
-
-
-
Total energy consumption from non-renewable sources (D+E+F)
Megajoule
3,24,47,820
3,25,36,843
Total energy consumed (A+B+C+D+E+F)
Megajoule
3,24,47,820
3,25,36,843
Energy intensity per rupee of turnover (Total energy consumed / Revenue from operations)
Megajoule per rupee
0.00284
0.00312
Energy intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP) (Total energy consumed /
Megajoule per rupee
0.05871
0.06988
Revenue from operations adjusted for PPP)*
Energy intensity in terms of physical output^
0
0
*The source for Purchasing Power Parity (PPP) is International Monetary Fund (IMF). The PPP rate considered for FY 2024-25 is 20.66 and for FY 2023-24 is 22.40 as per the 2025 IMF update.
^Justdial's services are digital in nature, hence, there is no physical output.
Note: Indicate if any independent assessment / evaluation / assurance has been carried out by an external agency? (Yes / No)
No
If yes, name of the external agency. Not Applicable
Does the entity have any sites / facilities identified as designated consumers (DCs) under the Performance, Achieve
and Trade (PAT) Scheme of the Government of India? (Y / N) If yes, disclose whether targets set under the PAT scheme have been achieved. In case targets have not been achieved, provide the remedial action taken, if any.
Considering the nature of business, the Company does not have any sites / facilities as designated consumers (DCs) under the Performance, Achieve and Trade (PAT) Scheme of the Government of India.
FY 2024-25
Current Financial Year
Provide details of the following disclosures related to water, in the following format:
Parameter
Water withdrawal by source (in kilolitres)
FY 2023-24
Previous Financial Year
Surface water
Groundwater
Third party water
Seawater / desalinated water
Others
Total volume of water withdrawal (in kilolitres) (i + ii + iii + iv + v) Total volume of water consumption (in kilolitres)
Water intensity per rupee of turnover (Total water consumption / Revenue from operations)
Water intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP) (Total water consumption / Revenue from operations adjusted for PPP)
Water intensity in terms of physical output
The Company operates majorly out of leased premises across various locations in India. The Company's water usage is restricted to human consumption only and efforts are undertaken to utilise water in a responsible manner.
The Company does not engage in surface or ground water withdrawal.
Note: Indicate if any independent assessment / evaluation / assurance has been carried out by an external agency? (Yes / No)
No
If yes, name of the external agency. Not Applicable
Provide the following details related to water discharged:
Parameter | FY 2024-25 Current Financial Year | FY 2023-24 Previous Financial Year |
Water discharge by destination and level of treatment (in kilolitres) | ||
(i) To Surface water | NA | NA |
- No treatment | NA | NA |
- With treatment - please specify level of Treatment | NA | NA |
(ii) To Groundwater | NA | NA |
- No treatment | NA | NA |
- With treatment - please specify level of Treatment | NA | NA |
(iii) To Seawater | NA | NA |
- No treatment | NA | NA |
- With treatment - please specify level of Treatment | NA | NA |
(iv) Sent to third-parties | NA | NA |
- No treatment | NA | NA |
- With treatment - please specify level of Treatment | NA | NA |
(v) Others | NA | NA |
- No treatment | NA | NA |
- With treatment - please specify level of Treatment | NA | NA |
Total water discharged (in kilolitres) | NA | NA |
Note: Indicate if any independent assessment / evaluation / assurance has been carried out by an external agency? (Yes / No)
No
If yes, name of the external agency. Not Applicable
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Just Dial Ltd. published this content on August 11, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on August 11, 2025 at 17:54 UTC.
