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RACV Response Vehicle and claims consultant in Seymour, Victoria, supporting customers impacted by the Victorian bushfires. 11 January 2026.
IAG is on the ground supporting customers and communities impacted by bushfires in Victoria.
On Sunday 11 January, the Insurance Council of Australia (ICA) declared a Significant Event for the bushfires impacting Victoria since 7 January 2026.
IAG, whose brands include NRMA Insurance, CGU, WFI, Rollin', RACQ Insurance and RACV, has established a mobile claims centre in Seymour and is encouraging customers, particularly those cut off from to power, to visit the site for immediate support including temporary accommodation and financial assistance.
IAG Executive General Manager of Claims Luke Gallagher said IAG's immediate focus remains on the safety and wellbeing of impacted Victorians as the severe weather event continues to unfold.
IAG has been proactively reaching out to customers in Victorian communities affected by bushfires, arranging temporary accommodation, emergency financial assistance and insurance claim support.
Our Major Event Response Teams have begun property assessments, and emergency repairs to help people impacted by these terrible bushfires to get back on their feet as quickly as possible.
Luke Gallagher
IAG Executive General Manager of Claims
Mr Gallagher urges all residents in south-eastern Australia to stay vigilant as bushfire risks remain high across Victoria, New South Wales and South Australia.
Building destroyed by bushfires in Harcourt, Victoria. Captured by RACV Assessor, 11 January 2026.
IAG meteorologist and Senior Weather Risk Analyst Kathryn Turner warned residents to prepare for more widespread heavy rainfall, after Ex-Tropical Cyclone Koji weakened before crossing the Queensland coast between Ayr and Bowen.
Severe weather warnings remain in place across the region with heavy rainfall and damaging winds likely to persist overnight.
Kathryn Turner
IAG Meteologist and Senior Weather Risk Analyst
"Severe weather warnings remain in place across the region with heavy rainfall and damaging winds likely to persist overnight," Ms Turner said.
"IAG is closely monitoring rainfall around the southern side of the tropical low, which presents the possibility of flash flooding for communities in and around Mackay."
IAG is closely monitoring the weather system from its 24/7 Major Events Command Centre and will mobilise on the ground support teams into the hardest hit areas as soon as possible.
IAG customers can contact their insurer via:
NRMA Insurance: 13 11 23 or https://www.nrma.com.au
CGU Insurance: 13 24 80 or https://www.cgu.com.au
WFI Insurance: 1300 934 934 or https://www.wfi.com.au
ROLLiN': https://www.rollininsurance.com.au/claims
RACQ Insurance: https://www.racq.com.au/insurance
RACV: https://www.racv.com.au/insurance
NRMA Insurance HELP Response Vehicle location (supporting all IAG brands and customers):
Seymour Sports and Aquatics Centre (Chittick Park), Pollard Street, Seymour, Victoria, 3660
Daily from 9am - 4pm
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IAG - Insurance Australia Group Limited published this content on January 11, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on January 11, 2026 at 05:54 UTC.
