U.S. enterprises are implementing AI in public cloud environments to improve the productivity and efficiency of core business operations, according to a new research report published by Information Services Group. The 2025 ISG Provider Lens Multi Public Cloud Services report for the U.S. finds that organizations are using cloud-native AI tools to reduce development complexity and shorten time to value as they modernize data pipelines and automate workflows. Many companies are adopting operating models that support distributed AI workloads across hybrid environments, gaining flexibility while working to meet new requirements for performance, compliance and governance.

Moving preprocessing to CPU resources preserves accelerators' capacity for critical tasks. These steps help organizations manage cost per transaction while meeting reliability and latency expectations. GenAI adoption in the U.S. remains limited as companies advance only high-accuracy use cases into production, the report says.

Many enterprises run structured proof-of-concept programs with strict rules for problem frameworks, testing and ownership of data and risk. This approach reduces uncertainty and channels investment toward applications with measurable outcomes. The report also explores other trends in public cloud use, including providers' use of agentic AI systems for governance and orchestration and the integration of sustainability metrics into cost and resource planning.

For more insights into the cloud-related challenges faced by enterprises in the U.S., plus ISG's advice for upcoming them, see the ISG Provider Lens®? Focal Points briefing here. The 2025 ISG Provider lens®?

Multicloud Platform and Cloud Services reported for the U.S. evaluates 63 providers across seven quadrants: Consulting and Transformation Services - Large Accounts, Managed Services -- Large Accounts, Managed Services - Midmarket, FinOps Services and AI-driven Optimization, Hyperscale Infrastructure and Platform Services and SAP HANA Infrastructure Services. The report names Accenture, Capgemini, HCLTech, Kyndryl and Rackspace Technology as Leaders in three quadrants each. It names AWS, Coforge, Cognizant, Deloitte, Google, Hexaware, Hitachi Digital Services, Infosys, Innova Solutions, Microsoft, Mphasis, NTT DATA, Persistent Systems, TCS, Unisys and Wipro as Leaders in two quadrants each.

It further names DXC Technology, IBM and Microland as Leaders in one quadrant each. In the area of customer experience, LTIMindtree is named the global ISG CX Star Performer for 2025 among public cloud services providers. LTIMindtree earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence??

program, the premier quality recognition for the technology and business services industry. A customized version of the report is available from Hexaware. The 2025 ISG Provider lenses®?

Multi Public Cloud Services report for The U.S. is available to subscribers or for one-time purchase on this webpage.