An Indonesian law firm has issued a second and final legal notice to Singapore Airlines after the airline failed to respond to an earlier warning sent on March 3, Bernas reports.

The latest notice, delivered on March 16 by ASTINA Law Firm, was submitted by legal counsel Azas Tigor Nainggolan, who is representing an Indonesian passenger identified as Maria R. The case centres on losses allegedly incurred due to mishandled baggage.

The dispute stems from flights SQ218 (Melbourne–Singapore) and SQ950 (Singapore–Jakarta) on March 2. The passenger’s suitcase, which had been checked through to its final destination, failed to arrive at Soekarno-Hatta International Airport and remained unaccounted for over an extended period.

During the search process, the passenger reportedly received no clear updates regarding the status or whereabouts of the luggage. The airline’s local representatives in Jakarta were also described as uncooperative when asked to provide clarification. The response received was deemed inappropriate and included a suggestion that the matter be pursued through legal channels.

He said the second notice was issued after the airline did not provide any reply within the 14-day period following the initial warning.

In addition to the legal notice, ASTINA has contacted Singapore Airlines’ headquarters in Singapore to ensure that senior management is aware of the issue. The firm believes there may have been a lack of transparency in how the case was handled at the airline’s Indonesian office.

The case has also been reported to aviation authorities and consumer protection bodies in Indonesia for further oversight and potential action.

In its legal filing, ASTINA argues that the situation may constitute violations of several regulations, including Indonesia’s consumer protection and aviation laws, as well as international carrier liability provisions under the Montreal Convention 1999.

Azas emphasised that airlines are obligated to provide clear information and take responsibility for passenger losses. He added that the matter goes beyond an individual complaint, highlighting broader concerns about service standards for Indonesian consumers.

ASTINA stated that if Singapore Airlines continues to ignore the issue, the firm is prepared to pursue further legal action.

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