FedEx and ServiceNow are furthering their collaboration by embedding trusted logistics intelligence from FedEx Dataworks ? the insights and intelligence platform moving FedEx beyond transportation ? directly into existing ServiceNow Source-to-Pay journeys as well as building net-new Supply Chain Management workflows.
The companies will seek to optimize workflows to improve supply chain visibility, exception management, and customer experiences, beginning with a suite of procurement solutions. The expanded collaboration with ServiceNow and FedEx Dataworks combines and leverages the power of this network DNA with ServiceNow?s AI-driven capabilities. By bringing our strengths together, we are improving customer workflows and making supply chains smarter for everyone.
The new solution from FedEx and ServiceNow enables the ?what?s next? and utilizes data insights like shipment delays from the FedEx physical network to automatically trigger workflows to help resolve disruptions. An intelligent Source-to-Pay solution suite will extend the value of ServiceNow Source-to-Pay Operations by infusing data, signals, and domain expertise from FedEx Dataworks directly into ServiceNow AI-driven procurement workflows.
Instead of toggling between systems, procurement teams get near real-time logistics intelligence surfaced at the moment of decision, inside the platform where they already work. This will include three key capabilities: Supplier Insights: Procurement teams can request insights from FedEx Dataworks based on informed FedEx network data, reducing uncertainty in supplier lifecycle management. Supplier Visibility: Provides an automated supplier assessment during onboarding based on FedEx Dataworks intelligence, bolstered by the company?s deep supply chain expertise.
Assessment insights surfaced directly within ServiceNow workflows give procurement teams early visibility to act before issues occur. Success Indicators: Post onboarding, provides actionable insights powered by ServiceNow supplier data and FedEx Dataworks anonymized, best-in-class industry benchmarks, enabling more proactive, data-driven supplier management. Together, FedEx and ServiceNow look forward to exploring other innovations that help define the future of intelligent supply chain management.
